Hiring Key Personal

Scott Underhill

Hiring Key Personal

In this guide we will go over some key personal

Audience Campaign Manager

Outcome Roles in a Call Center

In the following we will mention Key Personal, and how they operate. Each call center will have their own structure, this is just to give you some ideas of personal that exist

QAThis is a person which checks calls, dispositions, script delivery, tone within the call center
Operation ManagerThe person responsable for co-ordinating all activies in the company
HRHR performs admin task, and the recruitment process
TrainerThis is a person who trains the new hires and continually trains agents
Lead ManagerA person who collects and manages leads which need to be called for an outbound call center
AgentsCall Agents
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