Guides.

Our ever growing list of guides from our team.

• What is a call center
  
• 
  Campaign
  • Types of campaign: Different types of call center campaigns
  • Setting up a campaign: How to configure the campaign
• 
  Script Mastery
  • Master of Script: Stages of creating a script
  • Customer Problem: Defining the customer problem
  • Creating the Script: How to write a script
  • Modelling your script: How to model the sript and transitions
• 
  Setting up operation
  • Setting up KPIs: Measuring your results
  • Pay and Commission: Aligning agent goals with company goals
  • Hiring Key Personal: Getting the right personal for the business
• 
  Data Collection
• 
  Day to Day Operation
  • Daily KPIs: What to measure to ensure day to day operation
  • QA: QA process for improvements
  • Realtime Feedback: Giving feedback as per needed
• 
  Continual Improvement Analysis
  • Analysis of your leads: What is working, what is not working
  • KPI Analysis: Understanding what is working and what is not
  • Script Analysis: Deep understanding of script for improvement