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Reporting / Business Intelligence
Call Center Documentation
Get the information you need, from start to end about the call center.
Our ever growing list of guides from our team.
What is a call center
Types of campaign
: Different types of call center campaigns
Setting up a campaign
: How to configure the campaign
Master of Script
: Stages of creating a script
: Defining the customer problem
Creating the Script
: How to write a script
Modelling your script
: How to model the sript and transitions
Setting up operation
Setting up KPIs
: Measuring your results
Pay and Commission
: Aligning agent goals with company goals
Hiring Key Personal
: Getting the right personal for the business
Day to Day Operation
: What to measure to ensure day to day operation
: QA process for improvements
: Giving feedback as per needed
Continual Improvement Analysis
Analysis of your leads
: What is working, what is not working
: Understanding what is working and what is not
: Deep understanding of script for improvement
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